My Website Was Hacked — What To Do Right Now

Breathe. This is fixable, usually today. Here's exactly what happens in the first hour after you book.

🚨 Book My Same-Day Fix — $29
Flat fees, shown before you pay·No fix, no fee·$29 credited to your invoice·Remote across U.S. & Canada·EN / FR·Flat fees, shown before you pay·No fix, no fee·$29 credited to your invoice·Remote across U.S. & Canada·EN / FR·

What you're seeing

Your site shows content, ads or redirects you didn't put there

Google or your browser shows a red warning

Customers or your host emailed you about suspicious activity

Book this fix — $29 reserves your same-day slot

In the service list, pick "Hacked site / malware". Flat fee: $497–$797 USD. Final price confirmed on your diagnostic call. No hourly billing. No surprises.

Not sure which one? Pick the closest — your technician confirms it on the call, and the price is set by what it actually turns out to be.

We text you the moment your diagnostic is booked, then call this number.

Emergency diagnostic$29.00
Selected symptom
Due now$29.00
A technician calls you by

The fix price is quoted on that call, before any work starts. The $29.00 comes off it.

No fix, no fee. Full refund if we can't reach you, or if it turns out to be something we can't fix. Refund policy.

You're booked — a technician calls you by {{callback_time}}.

Your diagnostic is reserved. Keep your phone nearby; the call comes from a number you won't recognise.

Your call: {{callback_time}} Checking the queue…

While you wait, don't do these three things

  • 🗑️Don't delete anythingNot files, not plugins, not the "suspicious" folder. Whatever is there is what your technician reads to work out what happened.
  • Don't restore an old backup over itRestoring on top usually overwrites the evidence and, if the way in is still open, you get re-infected within hours.
  • 🧑‍🔧Don't let anyone else start work on itTwo people changing things at once turns a one-hour fix into a three-hour one. Your technician calls shortly.
Want the call to go faster? Answer what you know Optional — every answer is one less question on the call. "Not sure" is a fine answer.

Why this happens

You weren't targeted personally — automated scanners found an outdated component and exploited it. This happens to thousands of small-business sites every day. What matters now is speed: the longer malware sits, the more places it copies itself, and the more likely Google flags the domain (which takes days to undo). In the first hour after your callback we contain the infection — take malicious code offline and stop the damage — before starting the full cleanup.

What we do

The exact fix steps for this problem.

🔎

30-minute callback with a real technician

🧯

Immediate containment — stop active damage

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Full malware sweep and cleanup

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Close the entry point, rotate credentials

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Plain-English incident report

Four reasons this is a safe thing to do at 2 a.m.

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Flat fee, never hourly

The price is agreed before we touch anything. No meter, no surprise invoice.

↩️

$29 back if we can't start

Can't start today, or you cancel before work begins? Full refund.

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No fix, no fee

If we can't solve it, you don't pay for it. We only take jobs we can finish.

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Credentials handled safely

Secure one-time link, never email. Rotated and documented when we're done.

Never go through this again

Care plans from $99/mo — daily backups, updates, uptime + malware monitoring. Rescue clients get their first month 50% off.

See care plans

Questions about this fix

Usually no — we contain it surgically so you stay reachable. If it must go into maintenance mode, that's a 5-minute decision on the call.
Most SMB hacks are SEO spam or redirect schemes, not data theft. We check exactly what the malware did and tell you honestly.
Flat fee $497–$797, confirmed before work starts. Your $29 deposit is credited to it.
Book anyway via our emergency page (/sample/site-rescue-experts/emergency) — the diagnostic call sorts the label, and the $29 credits to whatever the fix turns out to be. Afterwards, a care plan (/sample/site-rescue-experts/website-care-plans) keeps it from happening again.

Hacked site / malware — Flat fee $497–$797 USD, shown before you book.

Typical agency emergency work is billed hourly at $150–$250/hr, and a job like this runs most shops 4–10 hours. Yours is a flat $497–$797 USD — agreed before we touch anything. Reserve today's slot for $29 USD — credited toward the fix, refunded in full if we can't start today or you cancel before work begins.

Book My Same-Day Fix — $29

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