Orders Not Coming Through — Find the Silent Leak Today

Traffic normal, checkout "works", but orders vanished. Often the culprit isn't checkout at all — it's email.

🚨 Book My Same-Day Fix — $29
Flat fees, shown before you pay·No fix, no fee·$29 credited to your invoice·Remote across U.S. & Canada·EN / FR·Flat fees, shown before you pay·No fix, no fee·$29 credited to your invoice·Remote across U.S. & Canada·EN / FR·

What you're seeing

Order volume dropped suddenly with no traffic change

Customers claim they ordered; you have no record — or the reverse

You stopped RECEIVING order notifications and assumed no orders

Book this fix — $29 reserves your same-day slot

In the service list, pick "Checkout / payments broken". Flat fee: $297–$597 USD. Final price confirmed on your diagnostic call. No hourly billing. No surprises.

Not sure which one? Pick the closest — your technician confirms it on the call, and the price is set by what it actually turns out to be.

We text you the moment your diagnostic is booked, then call this number.

Emergency diagnostic$29.00
Selected symptom
Due now$29.00
A technician calls you by

The fix price is quoted on that call, before any work starts. The $29.00 comes off it.

No fix, no fee. Full refund if we can't reach you, or if it turns out to be something we can't fix. Refund policy.

You're booked — a technician calls you by {{callback_time}}.

Your diagnostic is reserved. Keep your phone nearby; the call comes from a number you won't recognise.

Your call: {{callback_time}} Checking the queue…

While you wait, don't do these three things

  • 🗑️Don't delete anythingNot files, not plugins, not the "suspicious" folder. Whatever is there is what your technician reads to work out what happened.
  • Don't restore an old backup over itRestoring on top usually overwrites the evidence and, if the way in is still open, you get re-infected within hours.
  • 🧑‍🔧Don't let anyone else start work on itTwo people changing things at once turns a one-hour fix into a three-hour one. Your technician calls shortly.
Want the call to go faster? Answer what you know Optional — every answer is one less question on the call. "Not sure" is a fine answer.

Why this happens

"No orders" splits into two very different diseases: orders not being CREATED (a real checkout failure) and orders not being SEEN (notification emails dying while orders pile up unread in the dashboard). The second is startlingly common — a host change or spam-filter shift kills the order emails, and the owner concludes business has dried up while sales sit unhandled. We check the dashboard trail first (thirty seconds, occasionally a very happy discovery), then test the full order → payment → notification chain to find and fix the actual leak.

What we do

The exact fix steps for this problem.

🔎

Audit the order records vs. what you've been seeing

🧯

Test checkout end-to-end with a real transaction

🛠️

Fix the failing link: checkout, gateway or notification email

🛡️

Repair email deliverability (SPF/DKIM) if that's the leak

📄

Set up order monitoring so silence raises an alarm

Four reasons this is a safe thing to do at 2 a.m.

💸

Flat fee, never hourly

The price is agreed before we touch anything. No meter, no surprise invoice.

↩️

$29 back if we can't start

Can't start today, or you cancel before work begins? Full refund.

🚫

No fix, no fee

If we can't solve it, you don't pay for it. We only take jobs we can finish.

🔐

Credentials handled safely

Secure one-time link, never email. Rotated and documented when we're done.

Never go through this again

Care plans from $99/mo — daily backups, updates, uptime + malware monitoring. Rescue clients get their first month 50% off.

See care plans

Questions about this fix

It happens weekly in our world. If they are, you'll know on the first call — and today's job becomes catching up on sales, which is the good version of this problem.
Orders that were created are all still there. Genuine checkout failures mean some buyers walked — the gateway logs tell us how many tried.
Same family and fee range — this page exists because "no orders" often isn't checkout. The diagnosis call sorts which fix you actually need.
Book anyway via our emergency page (/sample/site-rescue-experts/emergency) — the diagnostic call sorts the label, and the $29 credits to whatever the fix turns out to be. Afterwards, a care plan (/sample/site-rescue-experts/website-care-plans) keeps it from happening again.

Checkout / payments broken — Flat fee $297–$597 USD, shown before you book.

Typical agency emergency work is billed hourly at $150–$250/hr, and a job like this runs most shops 4–10 hours. Yours is a flat $297–$597 USD — agreed before we touch anything. Reserve today's slot for $29 USD — credited toward the fix, refunded in full if we can't start today or you cancel before work begins.

Book My Same-Day Fix — $29

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