Website Backup Restore — Including "I Have No Backup" Cases

From proper backups, host snapshots, or — when all else fails — cached copies and rebuilds. Honest about what each can recover.

🚨 Book My Same-Day Fix — $29
Flat fees, shown before you pay·No fix, no fee·$29 credited to your invoice·Remote across U.S. & Canada·EN / FR·Flat fees, shown before you pay·No fix, no fee·$29 credited to your invoice·Remote across U.S. & Canada·EN / FR·

What you're seeing

You need yesterday's site back after a disaster

A restore attempt made things worse

You're not sure any backup even exists

Book this fix — $29 reserves your same-day slot

In the service list, pick "Something else / not sure". Flat fee: $197–$397 depending on the backup source. Confirmed before work starts.

Not sure which one? Pick the closest — your technician confirms it on the call, and the price is set by what it actually turns out to be.

We text you the moment your diagnostic is booked, then call this number.

Emergency diagnostic$29.00
Selected symptom
Due now$29.00
A technician calls you by

The fix price is quoted on that call, before any work starts. The $29.00 comes off it.

No fix, no fee. Full refund if we can't reach you, or if it turns out to be something we can't fix. Refund policy.

You're booked — a technician calls you by {{callback_time}}.

Your diagnostic is reserved. Keep your phone nearby; the call comes from a number you won't recognise.

Your call: {{callback_time}} Checking the queue…

While you wait, don't do these three things

  • 🗑️Don't delete anythingNot files, not plugins, not the "suspicious" folder. Whatever is there is what your technician reads to work out what happened.
  • Don't restore an old backup over itRestoring on top usually overwrites the evidence and, if the way in is still open, you get re-infected within hours.
  • 🧑‍🔧Don't let anyone else start work on itTwo people changing things at once turns a one-hour fix into a three-hour one. Your technician calls shortly.
Want the call to go faster? Answer what you know Optional — every answer is one less question on the call. "Not sure" is a fine answer.

Why this happens

Restores go wrong in two ways: restoring the wrong thing (files without the matching database, or an infected backup that reinstates the hack), and trusting a backup that never actually worked — many "daily backup" plugins have been silently failing for months when someone finally needs them. Even with no backup you set up, options usually exist: host-side snapshots, cPanel backups, staging copies, and as a last resort cached copies (Google cache, Wayback Machine) that support a partial rebuild. We assess every source honestly before touching anything — including whether the backup predates the problem you're escaping.

What we do

The exact fix steps for this problem.

🔎

Inventory every backup source that actually exists

🧯

Verify the chosen backup is clean and complete

🛠️

Restore files + database consistently (no half-restores)

🛡️

If no backup: recover the maximum from snapshots/caches

📄

Set up real, tested, off-server backups going forward

Four reasons this is a safe thing to do at 2 a.m.

💸

Flat fee, never hourly

The price is agreed before we touch anything. No meter, no surprise invoice.

↩️

$29 back if we can't start

Can't start today, or you cancel before work begins? Full refund.

🚫

No fix, no fee

If we can't solve it, you don't pay for it. We only take jobs we can finish.

🔐

Credentials handled safely

Secure one-time link, never email. Rotated and documented when we're done.

Never go through this again

Care plans from $99/mo — daily backups, updates, uptime + malware monitoring. Rescue clients get their first month 50% off.

See care plans

Questions about this fix

Hosts often have snapshots you never knew about. Failing that, cached copies can rebuild content pages; dynamic data (orders, members) is honestly assessed case by case.
Yes — restoring an infected backup is a classic own-goal. We scan the backup before restoring, and clean it if needed.
Always — tested, automatic, stored off-server. It's included in the fix and it's most of the value of every care plan.
Book anyway via our emergency page (/sample/site-rescue-experts/emergency) — the diagnostic call sorts the label, and the $29 credits to whatever the fix turns out to be. Afterwards, a care plan (/sample/site-rescue-experts/website-care-plans) keeps it from happening again.

Something else / not sure — Flat fee: $197–$397 depending on the backup source. Confirmed before work starts.

Typical agency emergency work is billed hourly at $150–$250/hr. You get a flat quote on the call instead — and the $29 comes off it. Reserve today's slot for $29 USD — credited toward the fix, refunded in full if we can't start today or you cancel before work begins.

Book My Same-Day Fix — $29

Our services & service areas

Pick a service in your city — we serve every community below.