Contact Form Not Working — How Many Leads Did You Lose This Month?

The silent lead-killer: the form looks fine, says "thanks!", and delivers nothing. We fix it and prove delivery.

🚨 Book My Same-Day Fix — $29
Flat fees, shown before you pay·No fix, no fee·$29 credited to your invoice·Remote across U.S. & Canada·EN / FR·Flat fees, shown before you pay·No fix, no fee·$29 credited to your invoice·Remote across U.S. & Canada·EN / FR·

What you're seeing

You tested your own form and nothing arrived

Leads "dried up" while traffic stayed normal

The form errors, spins forever, or fails silently with a thank-you

Book this fix — $29 reserves your same-day slot

In the service list, pick "Broken after an update". Flat fee: $197–$397. Final price confirmed on your diagnostic call. No hourly billing. No surprises.

Not sure which one? Pick the closest — your technician confirms it on the call, and the price is set by what it actually turns out to be.

We text you the moment your diagnostic is booked, then call this number.

Emergency diagnostic$29.00
Selected symptom
Due now$29.00
A technician calls you by

The fix price is quoted on that call, before any work starts. The $29.00 comes off it.

No fix, no fee. Full refund if we can't reach you, or if it turns out to be something we can't fix. Refund policy.

You're booked — a technician calls you by {{callback_time}}.

Your diagnostic is reserved. Keep your phone nearby; the call comes from a number you won't recognise.

Your call: {{callback_time}} Checking the queue…

While you wait, don't do these three things

  • 🗑️Don't delete anythingNot files, not plugins, not the "suspicious" folder. Whatever is there is what your technician reads to work out what happened.
  • Don't restore an old backup over itRestoring on top usually overwrites the evidence and, if the way in is still open, you get re-infected within hours.
  • 🧑‍🔧Don't let anyone else start work on itTwo people changing things at once turns a one-hour fix into a three-hour one. Your technician calls shortly.
Want the call to go faster? Answer what you know Optional — every answer is one less question on the call. "Not sure" is a fine answer.

Why this happens

Broken contact forms are the most expensive quiet failure on the web, because nothing looks wrong — the visitor sees "thank you", you see nothing, and everyone assumes no one is writing. The usual cause isn't the form plugin — it's the sending: WordPress fires the email, and the mail layer drops it (no SMTP configured, no SPF/DKIM authentication, or the host's mail service silently rate-limiting). We fix both the form AND the delivery, then send test submissions to prove the whole chain works.

What we do

The exact fix steps for this problem.

🔎

Test the form and trace where the submission dies

🧯

Fix the form plugin/validation if that's the break

🛠️

Set up authenticated SMTP sending (no more wp_mail roulette)

🛡️

Fix SPF/DKIM so notifications reach your inbox, not spam

📄

Prove it: live test submissions to your real address

Four reasons this is a safe thing to do at 2 a.m.

💸

Flat fee, never hourly

The price is agreed before we touch anything. No meter, no surprise invoice.

↩️

$29 back if we can't start

Can't start today, or you cancel before work begins? Full refund.

🚫

No fix, no fee

If we can't solve it, you don't pay for it. We only take jobs we can finish.

🔐

Credentials handled safely

Secure one-time link, never email. Rotated and documented when we're done.

Never go through this again

Care plans from $99/mo — daily backups, updates, uptime + malware monitoring. Rescue clients get their first month 50% off.

See care plans

Questions about this fix

Form plugins usually keep a database log of submissions even when emails die — we check it, and you may recover every "lost" lead from the log.
All the mainstream ones — Contact Form 7, WPForms, Gravity, Ninja, Elementor forms, Fluent Forms.
Not the same way — authenticated SMTP is stable. A care plan adds a monthly form test so any future failure is caught in days, not months.
Book anyway via our emergency page (/sample/site-rescue-experts/emergency) — the diagnostic call sorts the label, and the $29 credits to whatever the fix turns out to be. Afterwards, a care plan (/sample/site-rescue-experts/website-care-plans) keeps it from happening again.

Broken after an update — Flat fee: $197–$397. Final price confirmed on your diagnostic call. No hourly billing. No surprises.

Typical agency emergency work is billed hourly at $150–$250/hr, and a job like this runs most shops 4–10 hours. Yours is a flat $197–$397 USD — agreed before we touch anything. Reserve today's slot for $29 USD — credited toward the fix, refunded in full if we can't start today or you cancel before work begins.

Book My Same-Day Fix — $29

Our services & service areas

Pick a service in your city — we serve every community below.