DNS Problems — Site Unreachable Even Though Nothing "Broke"

DNS_PROBE_FINISHED_NXDOMAIN and friends. Your site is fine — the internet just can't find it. We repair the signposts.

🚨 Book My Same-Day Fix — $29
Flat fees, shown before you pay·No fix, no fee·$29 credited to your invoice·Remote across U.S. & Canada·EN / FR·Flat fees, shown before you pay·No fix, no fee·$29 credited to your invoice·Remote across U.S. & Canada·EN / FR·

What you're seeing

DNS_PROBE_FINISHED_NXDOMAIN or "server IP address could not be found"

Site works for some people/networks but not others

It broke after changing hosts, registrars or nameservers

Book this fix — $29 reserves your same-day slot

In the service list, pick "Domain expired / DNS issues". Flat fee: $197 USD + registrar fees. Redemption-period recovery quoted on your call.

Not sure which one? Pick the closest — your technician confirms it on the call, and the price is set by what it actually turns out to be.

We text you the moment your diagnostic is booked, then call this number.

Emergency diagnostic$29.00
Selected symptom
Due now$29.00
A technician calls you by

The fix price is quoted on that call, before any work starts. The $29.00 comes off it.

No fix, no fee. Full refund if we can't reach you, or if it turns out to be something we can't fix. Refund policy.

You're booked — a technician calls you by {{callback_time}}.

Your diagnostic is reserved. Keep your phone nearby; the call comes from a number you won't recognise.

Your call: {{callback_time}} Checking the queue…

While you wait, don't do these three things

  • 🗑️Don't delete anythingNot files, not plugins, not the "suspicious" folder. Whatever is there is what your technician reads to work out what happened.
  • Don't restore an old backup over itRestoring on top usually overwrites the evidence and, if the way in is still open, you get re-infected within hours.
  • 🧑‍🔧Don't let anyone else start work on itTwo people changing things at once turns a one-hour fix into a three-hour one. Your technician calls shortly.
Want the call to go faster? Answer what you know Optional — every answer is one less question on the call. "Not sure" is a fine answer.

Why this happens

DNS is the internet's phone book: your domain must point to the right server. A wrong record, deleted zone, botched nameserver change, or an expired domain all make your site unreachable while being technically "up". The works-for-some-people symptom is DNS propagation: old records cached in some networks, new ones in others. DNS mistakes also silently break email (MX records live in the same zone) — which is why we verify the entire zone, not just the website records.

What we do

The exact fix steps for this problem.

🔎

Diagnose the exact record/nameserver failure

🧯

Rebuild or correct the DNS zone (web + mail + everything)

🛠️

Fix registrar/nameserver misconfigurations

🛡️

Verify propagation across global resolvers

📄

Document the zone so the next change isn't a gamble

Four reasons this is a safe thing to do at 2 a.m.

💸

Flat fee, never hourly

The price is agreed before we touch anything. No meter, no surprise invoice.

↩️

$29 back if we can't start

Can't start today, or you cancel before work begins? Full refund.

🚫

No fix, no fee

If we can't solve it, you don't pay for it. We only take jobs we can finish.

🔐

Credentials handled safely

Secure one-time link, never email. Rotated and documented when we're done.

Never go through this again

Care plans from $99/mo — daily backups, updates, uptime + malware monitoring. Rescue clients get their first month 50% off.

See care plans

Questions about this fix

The correction is minutes; propagation is minutes to a few hours depending on old record TTLs. We verify globally rather than guessing.
Almost certainly — mail routing lives in the same DNS zone. We restore MX and authentication records as part of the fix.
We'll tell you exactly, with the record history when available. (It's usually a change someone made and half-finished.)
Book anyway via our emergency page (/sample/site-rescue-experts/emergency) — the diagnostic call sorts the label, and the $29 credits to whatever the fix turns out to be. Afterwards, a care plan (/sample/site-rescue-experts/website-care-plans) keeps it from happening again.

Domain expired / DNS issues — Flat fee $197 USD + registrar fees.

Typical agency emergency work is billed hourly at $150–$250/hr. Yours is a flat $197 USD plus the registrar's own fee, quoted before you approve anything. Reserve today's slot for $29 USD — credited toward the fix, refunded in full if we can't start today or you cancel before work begins.

Book My Same-Day Fix — $29

Our services & service areas

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