A WordPress Update Broke Your Site — We Un-Break It Today

You did the right thing by updating. Something was incompatible. We fix it properly — no "just never update again".

🚨 Book My Same-Day Fix — $29
Flat fees, shown before you pay·No fix, no fee·$29 credited to your invoice·Remote across U.S. & Canada·EN / FR·Flat fees, shown before you pay·No fix, no fee·$29 credited to your invoice·Remote across U.S. & Canada·EN / FR·

What you're seeing

Site broke immediately after updating WordPress, a plugin or theme

Layout exploded, features vanished, or a white screen appeared

The updates screen may now be inaccessible too

Book this fix — $29 reserves your same-day slot

In the service list, pick "Broken after an update". Flat fee: $197–$397 USD. Final price confirmed on your diagnostic call. No hourly billing. No surprises.

Not sure which one? Pick the closest — your technician confirms it on the call, and the price is set by what it actually turns out to be.

We text you the moment your diagnostic is booked, then call this number.

Emergency diagnostic$29.00
Selected symptom
Due now$29.00
A technician calls you by

The fix price is quoted on that call, before any work starts. The $29.00 comes off it.

No fix, no fee. Full refund if we can't reach you, or if it turns out to be something we can't fix. Refund policy.

You're booked — a technician calls you by {{callback_time}}.

Your diagnostic is reserved. Keep your phone nearby; the call comes from a number you won't recognise.

Your call: {{callback_time}} Checking the queue…

While you wait, don't do these three things

  • 🗑️Don't delete anythingNot files, not plugins, not the "suspicious" folder. Whatever is there is what your technician reads to work out what happened.
  • Don't restore an old backup over itRestoring on top usually overwrites the evidence and, if the way in is still open, you get re-infected within hours.
  • 🧑‍🔧Don't let anyone else start work on itTwo people changing things at once turns a one-hour fix into a three-hour one. Your technician calls shortly.
Want the call to go faster? Answer what you know Optional — every answer is one less question on the call. "Not sure" is a fine answer.

Why this happens

Updates break sites when components move at different speeds: a plugin untouched for two years meets a brand-new WordPress core, or a theme's custom code calls a function that no longer exists. It feels punishing — you did the responsible thing and got burned — but the alternative (never updating) is how sites end up hacked. Update-related breakage is fixable; malware cleanup after two years of skipped updates is worse. We identify the incompatible pair, fix or replace the failing part, and leave the site both updated AND working.

What we do

The exact fix steps for this problem.

🔎

Identify exactly which update triggered it (logs, versions)

🧯

Fix or replace the incompatible plugin/theme code

🛠️

Complete any half-finished update safely

🛡️

Verify the whole site on the new versions

📄

Set an update strategy so next time is boring

Four reasons this is a safe thing to do at 2 a.m.

💸

Flat fee, never hourly

The price is agreed before we touch anything. No meter, no surprise invoice.

↩️

$29 back if we can't start

Can't start today, or you cancel before work begins? Full refund.

🚫

No fix, no fee

If we can't solve it, you don't pay for it. We only take jobs we can finish.

🔐

Credentials handled safely

Secure one-time link, never email. Rotated and documented when we're done.

Never go through this again

Care plans from $99/mo — daily backups, updates, uptime + malware monitoring. Rescue clients get their first month 50% off.

See care plans

Questions about this fix

As triage, sometimes — but staying on old versions accumulates vulnerabilities. We'd rather fix the incompatibility so you're current AND working.
Managed updates: applied deliberately, with a backup beforehand and a check afterwards. That's literally what our care plans do monthly.
Very often, yes — old custom code is the usual casualty of updates. We patch the code rather than throwing away your design.
Book anyway via our emergency page (/sample/site-rescue-experts/emergency) — the diagnostic call sorts the label, and the $29 credits to whatever the fix turns out to be. Afterwards, a care plan (/sample/site-rescue-experts/website-care-plans) keeps it from happening again.

Broken after an update — Flat fee $197–$397 USD, shown before you book.

Typical agency emergency work is billed hourly at $150–$250/hr, and a job like this runs most shops 4–10 hours. Yours is a flat $197–$397 USD — agreed before we touch anything. Reserve today's slot for $29 USD — credited toward the fix, refunded in full if we can't start today or you cancel before work begins.

Book My Same-Day Fix — $29

Our services & service areas

Pick a service in your city — we serve every community below.