cPanel Account Hacked — Server-Level Recovery, Not Just a Site Cleanup

When the hosting account itself is compromised, cleaning one website isn't enough. We work at the server level — our home turf.

🚨 Book My Same-Day Fix — $29
Flat fees, shown before you pay·No fix, no fee·$29 credited to your invoice·Remote across U.S. & Canada·EN / FR·Flat fees, shown before you pay·No fix, no fee·$29 credited to your invoice·Remote across U.S. & Canada·EN / FR·

What you're seeing

Unknown FTP/SSH accounts, cron jobs or email accounts in cPanel

Multiple sites in the account infected simultaneously

Host warnings about outbound spam or abuse from your account

Book this fix — $29 reserves your same-day slot

In the service list, pick "Hacked site / malware". Flat fee: $497–$797 USD. Final price confirmed on your diagnostic call. No hourly billing. No surprises.

Not sure which one? Pick the closest — your technician confirms it on the call, and the price is set by what it actually turns out to be.

We text you the moment your diagnostic is booked, then call this number.

Emergency diagnostic$29.00
Selected symptom
Due now$29.00
A technician calls you by

The fix price is quoted on that call, before any work starts. The $29.00 comes off it.

No fix, no fee. Full refund if we can't reach you, or if it turns out to be something we can't fix. Refund policy.

You're booked — a technician calls you by {{callback_time}}.

Your diagnostic is reserved. Keep your phone nearby; the call comes from a number you won't recognise.

Your call: {{callback_time}} Checking the queue…

While you wait, don't do these three things

  • 🗑️Don't delete anythingNot files, not plugins, not the "suspicious" folder. Whatever is there is what your technician reads to work out what happened.
  • Don't restore an old backup over itRestoring on top usually overwrites the evidence and, if the way in is still open, you get re-infected within hours.
  • 🧑‍🔧Don't let anyone else start work on itTwo people changing things at once turns a one-hour fix into a three-hour one. Your technician calls shortly.
Want the call to go faster? Answer what you know Optional — every answer is one less question on the call. "Not sure" is a fine answer.

Why this happens

A hacked cPanel account is a level above a hacked website: the attacker holds the keys to every site, database, email account and scheduled task under that account. Cleaning one site while the account itself is compromised is pointless — reinfection is a cron job away. This is our home territory: compromise-detection scans across the whole account, malicious cron and process removal, credential rotation everywhere, and per-site cleanup in one pass. Few competitors go server-level.

What we do

The exact fix steps for this problem.

🔎

Account-wide compromise scan (all sites, cron, processes, mail)

🧯

Remove malicious cron jobs, shells and rogue accounts

🛠️

Rotate ALL credentials: cPanel, FTP, databases, email

🛡️

Clean each infected site

📄

Server-level hardening + report

Four reasons this is a safe thing to do at 2 a.m.

💸

Flat fee, never hourly

The price is agreed before we touch anything. No meter, no surprise invoice.

↩️

$29 back if we can't start

Can't start today, or you cancel before work begins? Full refund.

🚫

No fix, no fee

If we can't solve it, you don't pay for it. We only take jobs we can finish.

🔐

Credentials handled safely

Secure one-time link, never email. Rotated and documented when we're done.

Never go through this again

Care plans from $99/mo — daily backups, updates, uptime + malware monitoring. Rescue clients get their first month 50% off.

See care plans

Questions about this fix

On shared cPanel accounts, usually yes — cross-contamination within an account is standard attacker practice. The scan covers all of them.
We clean, then present the host the evidence they need to lift the suspension — usually same-day.
Yes — cPanel on AlmaLinux/CloudLinux, WHM resellers and VPSes are exactly what we run daily.
Book anyway via our emergency page (/sample/site-rescue-experts/emergency) — the diagnostic call sorts the label, and the $29 credits to whatever the fix turns out to be. Afterwards, a care plan (/sample/site-rescue-experts/website-care-plans) keeps it from happening again.

Hacked site / malware — Flat fee $497–$797 USD, shown before you book.

Typical agency emergency work is billed hourly at $150–$250/hr, and a job like this runs most shops 4–10 hours. Yours is a flat $497–$797 USD — agreed before we touch anything. Reserve today's slot for $29 USD — credited toward the fix, refunded in full if we can't start today or you cancel before work begins.

Book My Same-Day Fix — $29

Our services & service areas

Pick a service in your city — we serve every community below.