From "it's broken" to "it's fixed" — the whole process

No meetings, no proposals, no hourly meter. One booking, one callback, one flat fee, one fixed website.

Book My Same-Day Fix — $29
Flat fees, shown before you pay·No fix, no fee·$29 credited to your invoice·Remote across U.S. & Canada·EN / FR·Flat fees, shown before you pay·No fix, no fee·$29 credited to your invoice·Remote across U.S. & Canada·EN / FR·

The rescue timeline

Diagnose → contain → fix → harden → report.

📲

0 min — you book

URL + what's happening + your mobile. Flat-fee range shown, $29 reserves the slot.

📞

≤30 min — we call

The technician (not a salesperson) calls, checks your site live and confirms the diagnosis. 8 AM–9 PM ET; after-hours bookings are first in line at 8 AM.

🧯

Hour 1 — containment

We stop the bleeding first: take the malware offline, stabilise the server, protect what's working.

🛠️

Today — the fix

The repair itself, at the flat fee you approved. Milestones texted as they land.

🛡️

Before we're done — hardening

The entry point that caused this gets closed: updates, firewall rules, credential rotation.

📄

After — your report

Plain-English summary: what happened, what we did, what we recommend. Yours to keep.

Your passwords are handled like evidence

We request access through a secure one-time link — credentials are never sent by email and never stored in plain text. After the job, we rotate what we touched and list every change in your report. The report itself is a sample of what you'll get: cause, actions taken, files cleaned, and the exact hardening now in place.

Book your same-day fix — $29

Pick the closest match — a technician confirms it on the call. You pay $29 now; the flat fix price is quoted before any work starts, and the $29 comes off it. A technician calls you by {{callback_time}}.

Not sure which one? Pick the closest — your technician confirms it on the call, and the price is set by what it actually turns out to be.

We text you the moment your diagnostic is booked, then call this number.

Emergency diagnostic$29.00
Selected symptom
Due now$29.00
A technician calls you by

The fix price is quoted on that call, before any work starts. The $29.00 comes off it.

No fix, no fee. Full refund if we can't reach you, or if it turns out to be something we can't fix. Refund policy.

You're booked — a technician calls you by {{callback_time}}.

Your diagnostic is reserved. Keep your phone nearby; the call comes from a number you won't recognise.

Your call: {{callback_time}} Checking the queue…

While you wait, don't do these three things

  • 🗑️Don't delete anythingNot files, not plugins, not the "suspicious" folder. Whatever is there is what your technician reads to work out what happened.
  • Don't restore an old backup over itRestoring on top usually overwrites the evidence and, if the way in is still open, you get re-infected within hours.
  • 🧑‍🔧Don't let anyone else start work on itTwo people changing things at once turns a one-hour fix into a three-hour one. Your technician calls shortly.
Want the call to go faster? Answer what you know Optional — every answer is one less question on the call. "Not sure" is a fine answer.

Never go through this again

Care plans from $99/mo — daily backups, updates, uptime + malware monitoring. Rescue clients get their first month 50% off.

See care plans

Frequently asked questions

Yes — if we can't start today or you cancel before work begins, you get the full $29 back. When we do the job, it's credited to your final invoice.
Diagnosis and containment start today. Deep infections can take 24–48 hours to fully clear — you get an exact timeline on the first call.
Deposit refunded, no charge. We only take jobs we can actually fix.
Yes, via a secure one-time link — never over email. We rotate credentials after the job and show you what we changed.

Our services & service areas

Pick a service in your city — we serve every community below.